Q & A

  • Do you have toilets/baby change facilities?

    Yes, we do. 

  • What is the difference between 3D, 4D and HD-Live?

    The ultrasound used to make the 4D/HD-Live images is the same as that used in the 2D black and white you see in the hospital. We use a special probe, and the machines software processes the images differently to make a 4D image. 4D is simply a moving 3D image, the live scan that you see on the screen is called 4D, and the still images we print out are 3D. HD is another version of 4D providing clearer pictures. Again it is simply a moving 3D image. We use a special probe, and the machines software does the rest.

  • When is best to have a 3D/4D scan?

    A 4D scan can be done at any time in your pregnancy. For the best results we advise at having your scan done between 26 and 31 weeks, though scans outside of this range can still give fantastic results, but this is dependent on the position of the baby and the placenta at the time of the scan. Take a look at our gallery for some examples.  Factors that may affect 3D/4D Scan BMI of mummy - This is because ultrasound uses sound waves that have to travel through the tissue, the higher the amount of tissue the further they have to travel, therefore the less clearer the image will be.

  • What if I don't wish to know the gender of my baby?

    We want this to be a fantastic experience for you so don’t be shy to ask questions. If you don’t want to know tell us, the ultrasound scanner will base the majority of your scan around the facial features so it is not possible for you to see the sex at all.

  • What machine do you use?

    Hello Baby uses the latest, and top of the range, Voluson E8 Ultrasound scanner from GE.

  • Can I bring small children along to my scan with me?

    Yes, children of all ages are welcome to come along to your bonding scan. This is a family event, and everyone can be involved. 

We understand that children often get restless, and with this is mind, we have a children's waiting area where they can play with toys or watch DVDs.

  • Who can I bring to my scan?

    This is a joyous occasion and we know that hospitals are strict on who can and can't come in and see your baby. We have seating for 6 people but if family and friends don’t mind standing we can accommodate them.  We have the room for up to 10 people comfortably, but we've managed to squeeze 20 guests in our scan room previously.

  • Will a scan for multiple pregnancies cost extra?

    No. We can scan twins/multiple pregnancies within the scan time that you choose however, please consider, that twins/multiple pregnancies tend to be quite close together and therefore more difficult to scan.

We would recommend that you take our 30 minute scan if you're carrying more than one baby during your pregnancy but this, of course, is up to you.

  • Do I still need to have my NHS appointment?

    This is something we highly recommend. Hello Baby is a bonding scan and we don’t look for all the things that the midwife and NHS Sonographer need to see. This is purely a fun experience for you and your family rather than a clinical check-up.

  • If you spot something unusual what happens next?

    During a bonding scan we don’t check for fetal abnormalities, if our ultrasound technicians do spot anything unusual we will explain this to you and at your request can pass this information to GP or Maternity unit.

  • Will my scan detect any abnormalities?

    A Hello Baby Scan is a non-medical non-diagnostic or screening scan. We do not provide anomaly reports and all mothers should attend their routine hospital scan(s). However, if a problem is detected by one of our ultrasound technicians, they do have a duty of care to discuss these findings with you in a sensitive manner. If necessary, and with your permission, they may contact you caregiver so that a medical follow up can be made through them.

  • Will it hurt or harm my baby?

    Ultrasound technology has been researched extensively in hundreds of clinical studies over the past 30 years and has not been shown to cause any harm to either mother or baby with routine scanning now a normal procedure in all pregnancies. In 3D/4D scanning, exactly the same type and intensity of ultrasound is used as with your hospital 2D scanning. 3D and 4D ultrasound both utilise sound waves to look inside the body. A probe placed on the body emits sound waves into the body, listens for the return echo and generates an image.

  • What happens if I am late for my appointment?

    We understand that you may be running a couple of minutes late, however anyone that arrives later than 10 mins for their appointment may not be able to be seen by our ultrasound scanner and you may have to rebook your appointment. There may also be a 50% charge as this will be classed as a missed appointment. (This is at the management’s discretion.) This is to make it fair on people who have appointments booked in for the rest of the day, in order to ensure that their appointments run on time. 

  • Can you tell me the sex of my baby?

    Usually it is very easy to see what sex your baby is after 15 weeks gestation. We perform sexing scans from 15 weeks. All sexing scans are 99.9% accurate.

  • What is the maximum babies you can scan in one pregnancy?

    Five (quintets), however, it is recommended you book a 30min appointment for scans with 2 or more babies as it can be more time consuming to find a clear picture of each baby.

  • If I have anterior placenta, when is the best time to come for a 4D scan?

    We recommend to come before 27 weeks (please note this is only a guide, everybody is different) Anterior means the placenta is at the front, therefore the sound waves will have to go through many more layers. We recommend to come before 27 weeks because as the baby gets bigger, there becomes less room, which causes the babies face to snuggle into the placenta more.

  • Is there an age restriction to have a 4D Scan?

    Yes, to have a 4D scan you will need to be 18 years old and over. If you are younger than 18, you will need parent/guardian consent.

  • How long will my appointment take?

    We allow 15 minutes for each appointment, however we can sometimes run over in the case of a baby being in the incorrect position. We ask for all of our clients to be understanding in the event of an appointment running over the allotted time.

  • Will my deposit be refunded if I cancel my appointment?

    No, all £10 deposits are non-refundable. If you have paid in full on the website, please contact us directly for a refund on the scan. However £10 will be deducted as an equivalent of the deposit.

  • What happens if you cannot determine the gender of my baby in a 15 minute appointment?

    We will try our best to determine the gender on the same day, in the rare circumstance of us not being able to do this, we will arrange a second scan free of charge.

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